When Disaster Strikes, We're Here to Help
Water damage doesn't wait for convenient hours, and neither do we. Whether it's a burst pipe at 2 AM, storm flooding, or a failed water heater, we understand that every minute counts when water is damaging your home. That's why we've provided 24/7 emergency water damage response to Central Kentucky families for over 40 years—because when disaster strikes, you need people you can count on immediately.
Why Speed Matters in Water Damage
The first 24-48 hours are critical.
Water damage gets worse every hour it’s left untreated. What starts as a manageable cleanup can quickly become a major restoration project involving mold growth, structural damage, and destroyed belongings. Professional water extraction and drying within the first 24-48 hours can often prevent these secondary problems and save you thousands of dollars. The longer water sits:
- Mold can begin growing within 24-48 hours
- Hardwood floors may warp or buckle beyond repair
- Drywall and insulation absorb water and may need replacement
- Electrical systems face increased risk of damage
- Personal belongings become increasingly difficult to save
Our Emergency Response Process
Professional help when you need it most.
When you call our emergency line, you’re not getting an answering service or someone who will call you back tomorrow. You’re getting immediate response from trained professionals who understand that your home emergency is our priority. Our immediate response includes:
1. Emergency Contact & Assessment
- Available 24/7, including weekends and holidays
- Immediate phone consultation to assess your situation
- Emergency dispatch to your home, typically within hours
2. Water Extraction & Damage Assessment
- Powerful truck-mounted extraction equipment removes standing water quickly
- Moisture mapping to identify all affected areas, including hidden damage
- Complete damage documentation for insurance purposes
3. Structural Drying & Dehumidification
- Industrial-grade air movers and dehumidifiers to dry affected areas thoroughly
- Continuous monitoring to ensure complete drying
- Temperature and humidity control to prevent secondary damage
4. Content Protection & Cleaning
- Moving and protecting salvageable belongings
- On-site content cleaning when possible
- Pack-out services for items requiring special restoration
Common Water Damage Situations We Handle
No water emergency is too big or too small.
- Burst pipes and plumbing failures – from small leaks to catastrophic pipe breaks
- Storm damage and flooding – basement flooding, roof leaks, storm water intrusion
- Appliance failures – water heaters, washing machines, dishwashers, HVAC systems
- Sewage backups – requiring specialized cleanup and sanitization
- Roof leaks – from missing shingles to ice dam damage
- Foundation issues – groundwater intrusion and basement seepage
Advanced Equipment & Technology
Professional-grade restoration equipment. Our truck-mounted extraction units can remove hundreds of gallons of water per hour, far more than any rental equipment. Combined with industrial dehumidifiers and air movement systems, we can dry your home quickly and thoroughly—preventing the mold growth and structural damage that often result from inadequate drying. Our equipment includes:
- Truck-mounted extraction units for maximum water removal
- Industrial dehumidifiers for complete moisture control
- High-velocity air movers for rapid drying
- Moisture detection equipment to ensure complete drying
- Thermal imaging cameras to identify hidden moisture
Working With Your Insurance
We help navigate the insurance process. Water damage insurance claims can be complicated, but we work with insurance companies every day. We provide complete documentation of damage, detailed estimates for repairs, and can often work directly with your insurance adjuster to streamline the process. We help by:
- Providing detailed damage documentation and photos
- Creating comprehensive repair estimates
- Communicating directly with insurance adjusters when authorized
- Helping you understand what’s covered and what isn’t
- Ensuring all necessary work is included in insurance settlements
Mold Prevention
Stopping problems before they start.
Proper water damage cleanup isn't just about removing water—it's about preventing the mold growth that often follows. Our thorough drying process and antimicrobial treatments help ensure that your water damage doesn't become a mold problem down the road.
Don’t Wait—Call Now
Every minute counts in water damage situations. The sooner we can begin extraction and drying, the more we can save and the less expensive your restoration will be.
Available 24/7 for emergency response throughout Elizabethtown, Radcliff, Bardstown, Shepherdsville, and all of Hardin, Bullitt, and Meade counties.
Water damage emergency? Call us immediately at (270) 765-2828
When water damage strikes, fast response saves everything.